Insurance Adjusters

Claims Specialist, Accident Benefit Adjuster, based in GTA
• Investigate, evaluate and resolve assigned claims to achieve appropriate outcomes.
• Serve as a mentor and coach for more junior claims representatives within the department.
• Investigate, evaluate, and manage complex disability claims involving the statutory accident benefits schedule (SABS) and appropriate legislation.
• Assess and establish AB loss and expense reserves.
• Analyze benefit applications, treatment plan submission, expert recommendations, medical reports, insurers examinations, as well as SABS and workplace safety and insurance board legislation (WSIB).
• Work closely with claimants, rehabilitation workers, medical professionals, lawyers and employers to ensure claims are handled professionally and expeditiously.
• Oversee creation and monitoring of suitable rehabilitation plans, aimed at returning claimants to pre-accident employment and/or activities of daily living.
• Evaluate and establish fair values for injuries based upon experience and research of past awards.
• University degree, college diploma, or CIP designation.
• Minimum 5-7 years experience of accident benefits claims adjudication.
• PERM, Fulltime

Intermediate Accident Benefit Adjuster, based in GTA
• Investigate, evaluate and resolve assigned claims to achieve appropriate outcomes.
• Serve as a mentor and coach for more junior claims representatives within the department.
• Handle an existing pending and new Accident/Benefit claims.
• Determine if insured has primary medical coverage.
• Interpret medical reports and decide on medical treatment to suit insureds needs.
• Instruct Field Claims Representatives and independents to complete interviews and job analysis.
• Follow up on the assessment reports.
• Determine claimant's entitlement to income disability.
• University Degree, College Diploma or C.I.P. Designation.
• Minimum of 3 years of claims experience, including knowledge of Bill 198 and current legislation.
• Experience in processing on an automated system.
• Ability to provide instructions for auto physical damage, rehabilitation, medical and investigation expense control.
• PERM, Fulltime

Senior Claims Service Representative, based in GTA
• Investigate, evaluate and resolve assigned claims to achieve appropriate outcomes.
• Serve as a mentor and coach for more junior claims representatives within the department.
• Handle an existing pending and new Accident/Benefit claims.
• Determine if insured has primary medical coverage.
• Interpret medical reports and decide on medical treatment to suit insured’s needs.
• Instruct Field Claims Representatives and independents to complete interviews and job analysis.
• Follow up on the assessment reports.
• Determine claimant's entitlement to income disability.
• University Degree, College Diploma or C.I.P. Designation.
• 1-5 years of claims experience, including knowledge of Bill 59 legislation.
• Experience in processing on an automated system.
• Ability to provide instructions for auto physical damage, rehabilitation, medical and investigation expense control.
• PERM, Fulltime

Project Managers

Project Manager, based in GTA
• Reporting to the Director, Application Services, the Project Manager will be a liaison for the other project teams and organization with external consultants and vendors, to support all strategic activities.
• Manage large, complex or 2 or more medium-sized projects following departmental procedures and policies.
• Provide project management direction and guidance to various project teams, using proven project management methodologies and processes.
• Build and manage strong productive working relationships with project team members, third party vendors/ service partners, release teams and client areas as appropriate.
• Assist in writing business requirements, including prioritizing business functional requirements and coordinating resources.
• Collaborate on the review and analysis of key business processes.
• Assist with change management directives.
• Implement and execute agile development methodologies.
• Implement systems that utilize and/or integrate with SOA, BI and CRM architectures.
• Provide regular updates and information to Senior Management regarding project progress and emerging issues.
• University Degree and Project Management Professional certification.
• Minimum 3 years business management experience.
• 5+ years project management experience in application development.
• Excellent skills in project management and planning, using tools such as Microsoft Project.
• Must be a strong motivator with excellent leadership and relationship building skills.
• Exemplary communications skills, specifically in managing complex/technical information to a wide audience.
• Knowledge of the Insurance Industry.
• Knowledge of SOA concepts, data warehouse concepts, CRM concepts.
• PERM, Fulltime

Project Manager – Application Delivery, based in GTA
• Lead projects in the Ease of Doing Business portfolio. Current and future projects in this area will support and align with the strategic direction and implementation of the New Policy application. These projects require someone with solid experience project managing in a complex multi-project environment where understanding the project dependencies, the ability to adapt to change and clear and regular communication are a must for success.
• P & C applications experience
• Manages one or more complex projects to deliver the agreed function within the specified timeframes and budget in accordance with the guidelines, standards, and procedures defined by Information Services.
• Identifies the skills and abilities required to successfully complete the project, assigning staff to project tasks and managing their performance against those tasks throughout the project.
• Identifies opportunities and develops and implements mechanisms to improve project management practice and development methodologies.
• Identifies opportunities to ensure high quality in all deliverables and continuous improvement in the delivery of applications or services.
• Develops and manages project budgets to ensure the effective and efficient use of company funds.
• Minimum - three year university degree in computer science or equivalent combination of education and experience. Certification in a recognized Project Management program.
• Minimum - eight years of information systems project leadership experience covering the major areas of infrastructure or application development and maintenance. Including 3 years experience in a project leadership role.
• Intermediate to Senior Project Management experience with a strong understanding of PM practices.
• Working knowledge of insurance business and claims processing.
• Knowledge and application of infrastructure or development methodologies.
• Knowledge of structured design and modular programming or infrastructure engineering design and deployment.
• Knowledge of current technologies, development or operations tools, and formal analysis disciplines.
• Demonstrated project management and project leadership skills.
• PERM, Fulltime

PLUS - Upcoming Project Manager role, based in GTA.

Business Analysts

Business Analyst, based in GTA
• Build long-term relationships with clients by communicating clear expectations
• assist in project sizing, resource estimates, scope, and requirements
• Lead sessions with business representatives to perform business needs analysis
• Create documentation of business initiatives using standardized templates
• Facilitate business process mapping
• Analyze existing system functionality and current business processes
• Prepare business requirements documents that clearly define the business problems; business objectives and options/solutions
• Participate in team meetings
• Prepare project plans and provide regular status report to management
• Use standard business analysis methodologies and templates
• Provide and advise on technology solutions to meet business area needs
• Create training materials and participate in training processes
• Continually assess new solution and evaluate processes to ensure the solutions meet customer's expectations
• Minimum 3 years experience as business analyst (Business Analysis certification an asset)
• Post-secondary education in business or information technology
• Proven experience in studying business processes and documenting requirements
• Knowledge of P&C and travel insurance industry an asset
• Experience with internet (extranet and intranet ) sites an asset
• Strong inter-personal skills and ability to work in a team environment
• Experience using MS Office (Excel, Word, PowerPoint), MS Visio and MS Project
• PERM, Fulltime

Senior Business Analyst, based in GTA **Please note, this role is the same as the one above, with the addition of the following expectations:
• Lead documentation of business initiatives using standardized templates.
• Participate or lead daily team meetings (scrums).
• Lead the development and maintenance of processes, procedures, standards and tools for the BA service area.
• Demonstrate experience with application of SOA concepts.
• Mentor BA team and peers on agile business solutions and methodologies.
• Demonstrate use of UML concepts.
• Minimum 5 years experience as business analyst.
• Strong analytical skills, technical acumen and demonstrated experience in data gathering, data analysis, data back fill, conceptual and logical models.
• Previous experience with creating an RFP or RFI, evaluation and selection of a vendor solution.
• Senior knowledge of ETL concepts.
• PERM, Fulltime

Quality Assurance

Senior Performance Test Analyst, based in GTA
• Planning and executing work packages within a large project or across a specific set of smaller projects.
• Develop and maintain performance testing frameworks used to performance test existing and new portfolio applications.
• Develop and execute performance tests scenarios, test cases and test scripts, that meet project Non Functional Requirements (NFRs), that are consistent with the P & C policy and claims lifecycles, and the test project performance objectives.
• Utilize the RQM test management and dashboard reporting functions to report on Performance Testing progress.
• Responsible for executing performance tests and analyzing performance test results.
• Experience in the Rational test suite of tools, specifically Rational Performance Tester (RPT) and Rational Quality Manager (RQM).
• Experience with performance profiling and analyzing tools, preferably PerformaSure tool, is required
• IBM Tivoli is an asset
• Support in developing and evolving a company specific Performance Testing Strategy and Approach.
• Understand Industry best practices to the development of appropriate Performance Testing Frameworks.
• Evaluate performance testing solutions and tools to determine their appropriateness within the company’s environment.
• Follow established standards and methodologies to create and contribute to the development of Master Test Plans, and the design of complex SIT and Performance Test plans
• Optimize Performance test execution.
• Integrate performance test execution framework and assets within RQM.
• Provide overall Dashboard reporting highlighting testing progress of performance testing on projects including issues and risks
• Ensure Team Adherence to TCC standards/process
• Support RPT and PerformaSure upgrades
• Trouble-shoot test case and environment issues that arise during test execution.
• Collaborate with staff on testing technical issues to improve technical proficiency and skill levels.
• PERM, Fulltime

Test Automation Analyst, based in GTA
• Responsible for developing and maintaining the system administration, test management and dashboard reporting functions within Rational Quality Manager as well as developing and maintaining automation frameworks used for functional and regression testing of existing and new portfolio applications.
• Takes a lead role in one or more of the following:
• Follow established standards and methodologies to create and contribute to the development of Master Test Plans, the design of complex SIT plans, evaluate the application of emerging or complex technologies, quality assurance, systems development, support and testing.
• Develop and execute test cases consistent with the P & C policy and claims lifecycles, as well as requirements, that are of high quality, cost effective and that produce the desired results.
• Collaborate with staff on testing technical issues to improve technical proficiency and skill levels.
• Evaluate solutions to determine their appropriateness within the company’s environment.
• Provide guidance and support for the resolution of complex problems.
• Identify opportunities for delivery and support to ensure high quality in all deliverables and continuous improvement in application development.
• Minimum - College diploma with a major in computer science, or equivalent experience.
• Minimum - Three years of progressive experience in information services in the P & C Insurance industry, specifically in the planning and executing System Integration Testing. Experience should also include participation in project development using a software development lifecycle methodology (e.g., Waterfall, Agile, Iterative).
• Experienced in: Contributing to Automation Test Strategies, and SIT Plans
• Good understanding of Industry Best Practices in Software Testing
• Good understanding the concept of Risk Based Testing and Requirements traceability
• Excellent with developing and executing automation frameworks, test cases, test scripts
• Knowledge and experience with Rational suite of tools, specifically Rational Quality Manager, Rational Functional Tester; Experience with Rational Performance Tester is a plus
• Working experience with Relational Databases (preferably Oracle) a plus
• Working experience in testing J2EE based systems and applications
• Understanding of Service Oriented Architecture a plus
• Working experience in manipulation of XML based files a plus
• Working experience with Windows based environment
• Familiarity with Unix based systems (Unix, AIX) and mainframe systems
• Nice to have experience includes: Ability to write SQL queries; CSIO Standards; Policy Management System and Claims Application Knowledge and experience.
• Excellent written & spoken communication, decision making, organization, planning and interpersonal skills.
• PERM, Fulltime

Data Base Administrators

Upcoming CONTRACT DBA role, based in downtown Toronto.

Java Developers

Java Software Developer, based in GTA
• Full time opportunity with a software company in Toronto.
• Participate in all phases of the software development lifecycle.
• Develop and implement web applications using java based OO technologies.
• Solid understanding of object-oriented design principles, design patterns and UML.
• Excellent understanding of graphic, web design, and usability principles.
• Strong leadership, interpersonal and communication skills (verbal and written with both technical and non-technical staff).
• Must be comfortable and confident in dealing with clients.
• PERM, Fulltime

Java/.NET Developer with P & C Insurance experience, based in GTA
• Contract and Fulltime opportunity with a software company in Toronto.
• Working on a team, in partnership with Project Managers and Business Analysts, developing and customizing products and customer solutions.
• Produce Technical Documentation as required.
• A minimum of 3 years experience with .Net and J2EE technologies.
• Contract or PERM, Fulltime